REFUNDS POLICY

30 Day Exclusions

Special order products are not covered by the 30 day returns policy. Items which need to be backordered from a supplier cannot be returned for change of mind. This does not affect a customer’s right to return under consumer guarantees.

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period. If there is a major failure with the item, you may choose a refund, exchange, or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, Vetner cannot provide a refund, exchange, or repair.

Vetner requires satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Damaged in Transit

Please do not sign for the delivery of goods that are obviously damaged. If damage is only found upon unpacking, then please contact the store that fulfilled your order as soon as possible. Store contact details can be found on your order confirmation email. They will then arrange for the goods to be collected and a refund or replacement item sent out to you. Alternatively, please take the items to your nearest store where they will be able to help you.

Faulty Product

Please contact the store that fulfilled your order. Store contact details can be found on your order confirmation email. The store will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replace. Some manufacturers require us to send fault items to them for assessment before we can give you a replacement.

Valid Receipt

A copy of your in-store purchase receipt or online order confirmation email is required for any return. If returning your product to store, please ensure you take a copy with you.

Delivery Information

The transit time varies depending on your location. Delivery to Metropolitan area in the Eastern seaboard usually takes between 2 and 5 working days, while delivery to country areas may take longer than that. Please see the tables below to view the estimated transit time.

Delivery AreaTransit Time
Brisbane Metro1 – 2 working days
Sydney, Melbourne including Canberra2 – 5 working days
Country NSW, VIC and QLD3 – 7 working days

Delivery Area (only within Australia):

Please call us on 07 5479 2955 . Email us at info@vetner.com.au to make special arrangements.

NB: No goods can be sent to a PO Box.

Any specific information (eg Priority) about your delivery will be forwarded to you at that time. Delay may occur if the ordered products are not in Stock. Vetner carries 90% of advertised stock.

 

Limitation of Liability…

Vetner will under no circumstances, to the extent permitted by law, be liable for any damages or loss whatsoever, whether direct, indirect, punitive, special, or consequential. Nor will Vetner be liable for any loss of profits that are directly or indirectly related to the use of or, the inability to use, the Vetner network of Web Sites, even if advised of the possibility of such damages or that such damages were foreseeable.

Where Vetner is unable to exclude liability for breach of terms and/or conditions of any implied warranty by virtue of any statute, then its liability shall be limited to any one or more of the following:

  • If the breach relates to products.
  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; or
  • If the breach relates to services supplied or offered.
  • the supplying of the services again; or the payment of the cost of having these services supplied again.

Disclaimer…

The information contained within this Web Site is provided by Vetner in good faith that the information is accurate and current and is represented in accordance with Australian law.

To the extent that this law is not in accordance with the country within which you reside or are accessing this Web Site, this disclaimer does not apply to you and you should refrain from accessing and purchasing from it. If you proceed and do access and purchase from any or all of Vetner Web Sites you acknowledge that you agree with the Terms and Conditions contained herein and agree to indemnify Vetner of any damages, losses or costs you incur as a consequence.

Vetner makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content and materials, including the currency, accuracy or completeness, of any content or any information provided by third parties, on or through any or all of Vetner Web Sites. Vetner disclaims the accuracy of all descriptions and specifications of the products included on any or all of its Web Sites.

Vetner will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Vetner will not guarantee that your access to any Vetner Web Site, or the functions contained within will be uninterrupted or error free.

Vetner will not guarantee that any errors will be corrected or that the Web Sites or the server is free of viruses, malicious computer code transmitted on or through the Web Sites or other harmful components.

Prices and products are current at the time of listing on our website but are subject to change without notice. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Vetner shall have the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card or Pay Pal account has been charged.